Refund policy
REFUND & RETURN POLICY
Last updated: May 2026
At Ruddhi, your satisfaction is not just a priority — it is the standard we hold ourselves to. Every saree that leaves our hands is inspected with care, and we stand firmly behind the quality of everything we make. Should something ever fall short of your expectations, we are here to make it right.
Returns
We accept returns within 5 days of delivery, strictly under the following conditions:
- The saree delivered is defective, damaged, or significantly different from what was ordered
- The item is unworn, unwashed, and unaltered
- All original tags and packaging are intact
- A return request is raised within 5 days of delivery with supporting photographs
Please note: Colour may vary slightly from screen displays due to photography and monitor settings. Minor colour variations are not grounds for return.
We do not accept returns for change of mind, colour preference, or sizing concerns. We encourage you to review product details carefully before placing your order.
Exchanges
We do not offer exchanges as a general policy. An exchange will be considered only in the event that a completely different product or colour has been delivered in error. In such cases, please contact us within 48 hours of delivery on a working day with photographs, and we will arrange the correct item at no additional cost.
Non-Returnable Items
The following are strictly not eligible for return:
- Sarees purchased during sale or promotional events
- Custom or made-to-order sarees
- Blouse pieces that have been stitched or altered
- Items returned without prior approval from our team
Damaged or Defective Items
If you receive a damaged or defective saree, please contact us within 48 hours of delivery on a working day with clear photographs at ruddhisilks@gmail.com or WhatsApp us at +91 63623 61435. All defect and damage claims are subject to review and approval by the Ruddhi team based on the photographs submitted. We will arrange a replacement or full refund promptly upon approval.
Refund Process — Prepaid Orders
For prepaid orders (credit/debit card, UPI, net banking via Razorpay), approved refunds will be processed within 7–10 business days to your original payment method once the returned item is received and inspected.
Refund Process — Cash on Delivery (COD) Orders
For COD orders, refunds will be issued via bank transfer (NEFT/IMPS) to the account details provided by you at the time of the return request. Bank details must be provided within 3 days of return approval. Please allow 7–10 business days for the transfer to reflect after details are received. Ruddhi is not responsible for delays caused by incorrect or late submission of bank details by the customer.
Return Shipping
Return shipping costs are to be borne by the customer unless the item is defective or incorrectly delivered. We recommend using a trackable courier service as we cannot be held responsible for items lost in transit.
How to Initiate a Return
Please contact us before sending any item back — unauthorised returns will not be accepted and will be sent back to the customer at their expense:
- 📧 ruddhisilks@gmail.com
- 💬 WhatsApp: +91 63623 61435
- 📞 +91 97395 23320 / +91 98807 34586